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Privacy Policy for Ignite Smart Learning

At Ignite Smart Learning ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have in relation to your data. By using our services, you agree to the practices outlined below.

1. Information We Collect
We collect the following types of information:
a. Personal and Profile Data

  • Name, email address, phone number, postal address

  • Education level, tutoring subjects or interests

  • Account username and password

b. Content and Communications

  • Homework submissions, shared documents, lesson recordings

  • Messages between tutors and students, including chats and emails

c. Payment and Financial Data

  • Credit/debit card or bank account information (handled securely via third-party processors)

d. Technical Data

  • IP address, browser type/version, device type, operating system

  • Cookies, log files, and usage statistics (e.g., pages visited, time spent)
     

2. How We Use Your Information
We use your information to:

  • Provide and manage tutoring services (e.g., scheduling, messaging)

  • Process payments and manage financial transactions

  • Respond to inquiries and provide customer support

  • Customize and improve our services, including AI algorithms, and recommendations

  • Send administrative updates, newsletters, or promotional offers (you may opt out anytime)

  • Detect fraud, ensure platform security, and comply with legal obligations
     

3. Information Sharing
We do not sell your personal information. We only share it with:

  • Service Providers (e.g., payment processors, email hosts, cloud storage) under strict data protection terms

  • Tutors for coordination of scheduled lessons and related communication

  • Affiliates or partners (if applicable), only to the extent necessary to provide services

  • Law enforcement or regulatory bodies when required by law or to protect rights and safety

  • Successors in the event of a business transition (merger, acquisition, etc.)
     

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Keep you logged in, remember preferences, and enhance your user experience

  • Analyze website traffic and measure marketing effectiveness

  • Serve relevant content and promotions

You can control cookies through your browser settings.

5. Children’s Privacy
For children under 13, we require verifiable parental consent before collecting, using, or storing any personal information. Parents and guardians have the right to:

  • Review the information we have collected about their child

  • Revoke consent and request deletion of their child’s information

  • Refuse to allow further collection or use of their child’s data

To exercise these rights, please contact us at:
Email: igniteallearning@gmail.com

6. Security
Our platform is built on Wix Studio, which provides industry-standard security features including SSL encryption, DDoS protection, secure cloud hosting, and PCI-DSS compliant payment processing. All personal data is encrypted during transmission and storage. We use two-factor authentication, role-based access controls, and continuous monitoring to protect against unauthorized access and threats. Our systems are regularly updated, and we comply with data privacy laws including GDPR and CCPA.

7. What to Include in the Privacy Policy
Depending on your location, you may have rights under laws such as the UK GDPR or CCPA, including:

  • Accessing and correcting your data

  • Requesting deletion of your data

  • Opting out of marketing communications

  • Requesting a copy of the data we hold

To exercise your rights, contact us at the email address below.
Email: igniteallearning@gmail.com
​
8. Data Retention
We retain your personal information only as long as necessary for:

  • Providing services and fulfilling our contractual obligations

  • Meeting legal, regulatory, or accounting requirements

You can request deletion of your account and associated data, subject to legal limitations.

9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our services indicates acceptance of the updated terms.

Contact Us
For any questions or requests related to this Privacy Policy, please contact:
​
Ignite Smart Learning
Email: support@ignitesmartlearning.com

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